Frequently asked questions

Can I pay online?

Yes, we use an online payment processor called Stripe. It is super easy and clear. It also takes all debit and credit cards.

I have not received my order confirmation - what should I do?

The order confirmation is automatically sent to the email address that was entered with the order, so please check the email address that you entered.

For security, some businesses e.g. government offices may not accept emails from an outside source so please use your own, personal, email address.

Finally, don’t forget to check your spam/junk folder in case it has been put there by your email provider.

Failing all of that, give us a call and we can confirm that your order was received.

What is Vineyard Compassion?

Vineyard Compassion is a Coleraine-based charity that exists to tackle poverty in the local community.

Our mission is:

To provide people with practical and emotional support at their point of need while empowering them to tackle the underlying root causes.

A key focus is always on the person and not just simply their ‘problem’, as we seek to restore dignity and revive hope. Another priority is to empower people to move from dependence to independence, where we don’t simply give a ‘hand-out’ but a ‘hand-up’.

Vineyard Compassion currently delivers over 670 interventions to individuals and families each month. During 2016 almost 300 volunteers were involved in organising and delivering this support through 19 different projects including:

  • Foodbank
  • Clothing Bank
  • Debt Counselling
  • Job Club
  • Supported Volunteering work programme
  • Life Skills course
  • Recovery Support Group
  • Supported Housing
  • Drop-In centre
  • Allotment
  • and more.

Check out for more information.

Can I use a credit or debit card if I collect my items?

Yes, we can take either cash or card at our reception

Can I collect a bulk bag?

We cannot guarantee that there will be someone available to help you with collecting a bulk bag. We would prefer to deliver this to you. Please do call our office if you have any questions or need help on 028 7022 0005